Our Privacy Policy

We may disclose Personal Data to third parties with which we work with and through which these cookies are delivered. Examples include:

• Google Analytics, Doubleclick and Adwords – we use Google Analytics to distinguish visitors to our Site, to measure traffic on Site, deliver a secure service and ensure that we can deliver our content to you. We also use Google cookies to deliver our ads to you. This also helps us understand the high-level demographics of visitors to our Site and helps us understand how many users click on our ads, go on to buy our products, etc. Your Google preferences may also be stored by these cookies, for example, preferred language and number of search results you see per page. We also use Google to help determine how ads perform within certain market segments. You can learn more here including about how to opt-out at the below links:

  • https://policies.google.com/privacy

  • https://tools.google.com/dlpage/gaoptout

  • https://adssettings.google.com/

• We also allow other analytics providers, like Segment.com, to serve cookies to improve our understanding of how users interact with the Site – more information can be found at https://segment.com/docs/legal/privacy/.

• Facebook – we use Facebook cookies and pixels to help deliver our advertising on Facebook. This means you may see our ads when you use Facebook because you have visited our site and to help integrate with our Facebook advertising services we use as set out below. In accordance with your Facebook privacy settings, please visit your Facebook privacy settings to learn more and see here https://www.facebook.com/policy.php. Please also see more about Facebook advertising below.

• HotJar – we use HotJar to help create market segments of customers which we think may be interested in our products, which we use through our other advertising partners to show online advertisements to you and users who may share characteristics with you on other websites and apps. To learn more please visit the "End Users" section of HotJar's privacy policy and to opt-out visit here https://www.hotjar.com/legal/compliance/opt-out.

• MailChimp – we use MailChimp to create and send newsletters via email and to collect email information for our waitlist. You can learn more about MailChimp’s Privacy Policy, including about how to opt-out here: https://www.intuit.com/privacy/statement/.

Disabling cookies. The effect of disabling cookies depends on which cookies you disable. As set out above, if you disable all cookies, you will be unable to complete a purchase on our Site. If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use, please visit http://www.allaboutcookies.org/ and also http://www.youronlinechoices.eu, and see  the links set out above.

We also work with third parties to serve targeted advertisements to people similar to our customer base and those who are similar to visitors to our Site or similar to those identified in one or more of our databases. This is done by us uploading a hashed customer list to the third-party (such as through Facebook Custom Audiences or Google Customer Match) or incorporating a pixel from the third-party on our Site, and the third-party matches common factors between our data and their data.

We also work with Social Networks and other third parties to help serve our ads. We identify certain characteristics and/or interests which we expect to be relevant to individuals interested in our products and our ads are served to those individuals via Social Networks and other third parties which match these. Even if you have disabled certain cookies, our adverts may still be displayed to you through these channels. Please visit your Social Network preferences to understand more about these ads.

7. Disclosure of Your Personal Data.

We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.

We may disclose the information we collect from you including your Personal Data to our affiliates or subsidiaries for the purposes of delivering services on behalf of Hauvant; however, if we do so, their use and disclosure of your Personal Data and other information will be subject to this Privacy Policy, our group data protection policies and our affiliates/subsidiaries’ privacy policies (where relevant).

We also work with third parties to deliver our advertising to you. Please see the cookies section in this policy for examples of third parties we work with to deliver our ads to you online. We also work with companies to understand how our ads are working and analyze their performance and online interaction with them, which helps us improve our targeted ad campaigns.

We will disclose your personal information to third parties for the following purposes:

• In the course of selling or buying any business or assets (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our Company, or as part of a corporate reorganization or other change of control.

• If all or substantially all of our assets are acquired by a third party, in which case Personal Data held by it about its customers may be one of the transferred assets.

• If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to establish, exercise, defend, enforce or apply our terms of use or sale and other agreements or legal claims; investigate or prevent actual or suspected loss or harm and to protect the rights, property, or safety of our customers, or others; or as otherwise required or permitted by law. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

• We may also disclose Personal Data where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.

8. Third Party Websites.

Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or other information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

9. Where we store your data.

Your Personal Data will be processed for the purposes identified in the Privacy Policy and will be processed and stored in the United States. It may also be transferred to other countries, where laws regarding processing of Personal Data may be less stringent than the laws in your country. For example, we may choose to transfer your Personal Data to countries including but not limited to those referred to in section 10.

10. For our Australian and European (including UK) customers

International data transfer.

We take steps to require that we handle your Personal Data subject to appropriate safeguards. As a US company, most of our operations are conducted in the US and in order to provide our shoes, other products and services to you and to fulfil those contracts with you, your Personal Data will be processed in the United States. It may also be transferred to other countries, where laws regarding processing of Personal Data may be less stringent than the laws in your country. Third parties that we work with may also facilitate the transfer of your Personal Data outside of Australia, the UK and Europe. We will take steps to require them to process your Personal Data subject to appropriate safeguards. Your Personal Data may be disclosed, held or otherwise transferred to recipients in countries other than the US (by Hauvant or third parties, for example, those referred to in the Cookies section or at section 9 above) including but not limited to Canada.

Retention of your Personal Data.

We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that and / or purchase of products to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Lawful bases for handling your data.

Processing your Personal Data for the purposes set out in the section above "Use of Your Personal Data" is necessary in order for the performance of our contract with you, our Terms of Use Agreement; for the provision of our Products which you have requested from us. In order to provide and deliver our Products to you, certain information will be required and failure to provide this will mean we are not able to complete your purchase. As above, this will be marked on the form requesting your details.

We also handle your Personal Data in our legitimate interests in ensuring that content from our site is presented in a secure and efficient way and to promote our business.

In some cases, such as processing your Personal Data for the purpose of sending you promotional emails and SMS messages about our products, promotions, store openings and other Hauvant news based on your consent (where required). As set out further below, you have the right to withdraw your consent at any time by contacting us at hello@hauvant.com.

We may also communicate with you using your Personal Data in order to perform our obligations under our Terms of Service Agreement and in our legitimate interests to promote our business (where permitted), help to ensure a smooth customer experience and respond to your requests.

 We use cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights).

Your Rights:

You have the right under certain circumstances:

• to be provided with a copy of your Personal Data held by us;

• to request the rectification or erasure of your Personal Data held by us;

• to request that we restrict the processing of your Personal Data (while we verify or investigate your concerns with this information, for example);

• to object to the further processing of your Personal Data, including the right to object to marketing (please see below sections);

• where applicable to request that your provided personal data be moved to a third party in such a way that the third party is able to read that information.

Your right to withdraw consent:

Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at the details at the end of this Privacy Policy. You can also change your marketing preferences at any time as described in the "Your Choices Regarding Information" section above;

We note not all rights listed above will apply to all territories.

You can also exercise the rights listed above at any time by contacting us at hello@hauvant.com with subject line “Privacy” so that we can get your email to the right team.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority,

For Italian customers, you may lodge a complaint with the Office of the Garante per la Protezione dei Dati Personali (the “Italian Data Protection Authority”). For further information about your rights and our obligations in relation to your personal data you can also contact the Italian Data Protection Authority at the following addresses: Piazza Venezia n. 11 – 00187 (Roma), tel. 06.696771, email: garante@gpdp.it; or you can visit the following link: https://www.garanteprivacy.it/.

For Australian customers: you may be able to lodge a complaint with the Office of the Australian Information Commissioner: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.

For UK customers: The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. For further details please see https://ico.org.uk/.

For Irish customers: The Data Protection Commission of Ireland is the supervisory authority in Ireland and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. For further details please see https://www.dataprotection.ie/.

11. For our Canadian customers:

Retention of Data. We retain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for six years after that and/or purchase of products to identify any issues and resolve any legal proceedings.

Please contact us at hello@hauvant.com:

If you wish to access, update, and/or correct inaccuracies in your Personal Data or change your consent preferences (note: we may need to collect additional Personal Data for the purposes of verifying your identity before responding to your request);

For information about how our foreign-based service providers process your Personal Data;

If you have any questions or complaints about the manner in which we treat your Personal Data 

12. Our Communications to You.

We may send you promotional emails and SMS from time to time (with your permission where required), you can opt-out of these at any time see below. These messages may include promotional messages about our new Products and other Hauvant news. We may also remind you about items which you have left in your cart but not claimed (with your permission where required) and when you have requested to be notified about items that are back in stock.

We may also send you emails asking about your experience with us (with your permission where required). Where you have opted-out of receiving our promotional emails, you may still receive service communications related to services you have directly requested from us. 

13. Your Choices Regarding Information.

You have several choices regarding the use of information on our Site:

You are not required to register an account with us in order to make a purchase, but you can do so if you wish.           

We may send you marketing material via email, SMS messages or direct mail (with your consent where required).  You can update your marketing preferences by clicking on the unsubscribe link in the message or by contacting us at hello@hauvant.com with subject line “Privacy”.

For our customers in the United States, you can request that we not share your Personal Data with our Data Providers by following the instructions in the “Disclosure of Your Personal Data” section above.

The Hauvant website does not respond to Do Not Track (DNT) signals, but you can learn more about, and opt-out of, Hauvant tailoring of ads displayed on third-party websites by reviewing section 6, “Cookies and other similar technologies” above, for more information.

14. Security of your Personal Data

We maintain technical, administrative, physical, electronic and procedural safeguards designed to protect the confidentiality and security of personal information provided to us. Unfortunately, despite these efforts, no security measures are failsafe and we cannot guarantee the security of your personal information. Any payment transactions are handled by Shopify, PayPal, Amazon Pay, Apple Pay and Google Pay and their 3rd parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.

Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

15. Changes to This Privacy Policy.

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here https://hauvant.com/privacy-policy and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes. If we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address.  In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

16. For Australian Customers:

Hauvant complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to subjecting all personal information received from Australia to the applicable Australian Privacy Principles.

We may disclose your personal information to the entities listed in sections 6 and 7 of this Privacy Policy. Some of these entities are not Australian entities and are not regulated by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By ordering our goods and using our services, you consent to such disclosures.

 To learn more about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner, https://www.oaic.gov.au/.

17. For New Zealand Customers

New Zealand Privacy Principles

Hauvant complies with the NZ Privacy Act and the Information Privacy Principles provided in that Act. To learn more about the Act or Information Privacy Principles, visit the Office of the Privacy Commissioner, https://www.privacy.org.nz/.

18. For California Residents:

Scope.

This section applies only to Personal Information that we collect online and offline about California residents when we act as a “business” as defined under the California Consumer Privacy Act of 2018 (“CCPA”).  For purposes of this section, “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA.  Additionally, this section does not apply to information we collect from you in the course of communicating with you in your capacity as an employee, controlling owner, director, officer or contractor of an organization (i.e., company, partnership, sole proprietorship, non-profit or government agency) in the context of performing due diligence on, or providing or receiving products or services to or from, that organization.  In some cases we may provide a different privacy notice to certain categories of California residents, such as job applicants, in which case that notice will apply instead of this section. 

Your California privacy rights.

As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

• Information.You can request the following information about how we have collected and used your Personal Information during the past 12 months:

  • The categories of Personal Information we have collected.

  • The categories of sources from which we collected Personal Information.

  • The business or commercial purpose for collecting and/or selling Personal Information.

  • The categories of third parties with whom we share Personal Information.

  • The categories of Personal Information that we sold or disclosed for a business purpose.

  • The categories of third parties to whom the Personal Information was sold or disclosed for a business purpose.

• Access.You can request a copy of the Personal Information that we have collected about you during the past 12 months.

• Deletion. You can ask us to delete the Personal Information that we have collected from you.

• Opt-out of sales. You can opt-out of any sale of your Personal Information.

• Nondiscrimination. You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.

You may submit requests to exercise your right to information, access or deletion via email at hello@hauvant.com 

Notice of right to opt-out of the “sale” of your Personal Information.  Like many companies online, we work with third party advertising and social media companies like Google and Facebook that collect device data and online activity data from individuals who visit our website to deliver interest-based ads to them on other sites and online services. We may also disclose Personal Information to third parties who combine that information with other information to help us provide advertising to you in which you may be interested. Our use of these services may constitute a “sale” of your Personal Information as defined under the CCPA from which you have the right to opt-out. You may opt-out of interest-based advertising-related “sales” of your Personal Information by clicking the button below. You may opt-out of other “sales” of your Personal Information to other third parties by sending an email to hello@hauvant.com with “Privacy” in the subject line.

Do Not Sell My Personal Data

We will need to verify your identity to process your information, access and deletion requests and reserve the right to confirm your California residency. Your authorized agent may make a request on your behalf upon our verification of the agent’s identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity, and provide us with written confirmation that you have given the authorized agent permission to submit the request. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

Personal information that we collect, use and disclose.  The list below summarizes the Personal Information we collect by reference to the categories of Personal Information specified in the CCPA, and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of Personal Information not described below. We collect:

• identifiers, such as contact information, biographical information and data about others, from you, data providers and public sources;

• commercial information, such as profile data, payment and transactional data, marketing data and online activity data, from you, data providers, public sources and automatic collection;

• financial information, such as payment and transactional data and information about products you purchase, from you, data providers and public sources;

• online identifiers, such as profile data, device data and online activity data, from you, data providers, public sources and through automatic collection;

• internet and network information, such as marketing data, device data and online activity data, through automatic collection;

• geolocation data, such as the general location of your device, through automatic collection;

• protected classification characteristics, such as profile data and publicly available information, from you, data providers and public sources;

• employment information, such as profile data and information about your employment, from you, data providers and public sources;

• education information, including profile data and information about your educational background, from you, data providers and public sources;

• “personal information” as defined it the California customer records law, including contact information, profile data, physical characteristics (e.g., shoe size) and credit or debit card numbers and other transaction data, from you, data providers and public sources; and

• inferences about you that we may derive from any of the categories of personal information above.

Collection, use and disclosure of your Personal Information.  For additional detail regarding the categories and sources of the Personal Information we collect, see Section 4 (Types of Data We Collect) above. We describe (a) the business/commercial purposes for which we collect Personal Information above in Section 5 (Use of Your Personal Data) and Section 6 (Cookies and other similar technologies); and (b) the categories of third parties to whom we disclose your Personal Information above in Section 7 (Disclosure of Your Personal Data). These summaries generally describe our practices currently and for the 12-month period preceding the date on which this Privacy Policy was last updated.

‘Shine the Light’ requests. Under California’s ‘Shine the Light’ law, Hauvant customers who are California residents can request and obtain from us once a year and free of charge a list of all third parties to which Hauvant has disclosed certain Personal Information covered by the law during the preceding calendar year for the third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us at hello@hauvant.com. For all such requests, you must put the statement “Your California Privacy Rights” in the message field of your request, as well as your name, street address, city, state, and zip code. Please note that we will not accept these requests by telephone, mail or fax, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. We reserve the right to confirm your California residency before processing these requests.